New and popular hotels in Richmond recommended by. She had denied ever calling my room to confir Upon speaking in person with Nini, my wife recognized her voice on the phone. It was only two girls working, Nini and Monica at front desk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Ultimately, Nini said my wife wasn’t booked for a shuttle. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed.

At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. We then told her it was confirmed for 345PM. Nini asked to confirm if we had booked a shuttle for 330PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. Just search for your destination and secure your reservation today.(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel.

RentByOwner makes it easy and safe to find and compare vacation rentals in Fawn Creek with prices often at a 30-40% discount versus the price of a hotel. Popular Airbnb-style properties in Fawn Creek. Huge master suite bedrooms and have large screen televisions? You can find vacation rentals by owner (RBOs), and other Looking for an RBO with the best swimming pools, hot tubs, allows pets, or even those with Homes? With RentByOwner Fawn Creek, you have the flexibility of comparing different options of variousĭeals with a single click. Looking for last-minute deals, or finding the best deals available for cottages, condos, private villas, and large vacation Get more value and more room when you stay at an RBO property in Fawn Creek. Have top-notch amenities with the best value, providing you with comfort and luxury at the same time. These rentals, including vacation rentals, Rent By Owner Homes (RBOs) and other short-term private accommodations, With more than 41 Fawn Creek vacation rentals, we can help you find a place to stay.

Server check books walmart